Retail Sales Operations Specialist

Job Summary of Retail Sales Operations Specialist:

Enthusiastic about coffee and skilled in customer interactions? We invite you to apply for the role of Retail Sales Operations Specialist to be a key part of our team. As the welcoming personality in our store, you will provide support and advice to customers, creating a friendly atmosphere that surpasses regular coffee sales transactions. Your insights will enable customers to find their perfect coffee match and enjoy memorable experiences with Nespresso!

Benefits of Retail Sales Operations Specialist:

• Competitive pay - Plus quarterly bonuses for achieving team sales and service goals.
• Coffee expertise - You will learn all about coffee and become a coffee expert.
• Caring Culture - Nespresso is known for a culture that inspires you to be, feel and do your best ultimately caring for our people. Join a supportive and collaborative team environment. Enjoy participating in one of many employees led DE and I Resource Groups. Working with us is like a fresh cup of coffee - warm, welcoming, and revitalizing.
• Growth and Development - At Nespresso, you have an opportunity to build a career that aligns with who you are. You will be supported in personal development and empowered to take ownership of your career journey.
• Purposeful work As a B Corp we view coffee as a force for good. Enjoy work that is making a positive impact for humans and our planet.
• Nespresso offers retail employees performance-based incentives and a total rewards package, which includes a free Nespresso machine and coffee product allowance
• a 401k with company match, educational reimbursement, health and mental wellness programs, DE and I resource groups, commuter benefits, pet adoption reimbursement, employee recognition program and discounts at over 2,000 companies and much more! (Incentives and/or benefit packages may vary depending on the position.)

Responsibilities of Retail Sales Operations Specialist:

• Brand evangelist: You actively promote our vision and principles regarding sustainability and recycling, contributing to a positive shift through the influence of coffee.
• Customer Obsessed: You excel in the realm of customer service and relish the opportunities to engage with diverse clientele.
• Give a cordial welcome and involve: You set up an unforgettable connection with customers, guaranteeing they feel respected and eager for a repeat visit.
• Listen attentively and learn: understand the customer's requirements and propose customized coffee blends and machinery solutions.
• Conducting complimentary coffee tastings while showcasing your product knowledge is a proactive approach to increasing customer acquisition and driving sales growth.
• Promoting teamwork and collaboration within the team is vital for creating a positive and efficient workspace.
• Operations and Safety: Your responsibilities will entail ensuring the sophisticated atmosphere of our boutique is maintained, assisting in the processing of shipments, arranging visually appealing displays, restocking the coffee wall, and keeping the premises clean.
• The training phase is aimed at providing you with the tools and knowledge needed for success beyond the initial stages.

The Skills and Qualities You'll Provide: Your unique abilities and characteristics:

• Your comfort and proficiency in customer service environments are a testament to your innate people skills.
• You enjoy operating in a fast-paced surrounding, responsive and capable of adjusting to different situations.
• Your commitment involves being punctual and willing to take on open and closing shifts, weekends, and holiday hours as needed.
• Your skill in managing daily challenges with patience and a quick-thinking approach is evident.