Retail Sales Associate

Job Summary:

Do you have a passion for coffee and a knack for exceptional customer service? Join our team as Coffee Specialist/Sales Associate. As the welcoming face of our retail boutique, you will guide and assist our customers, providing an inviting experience that goes beyond selling coffee. Your knowledge will help customers discover their perfect coffee match and create unforgettable moments with Nespresso!

Benefits:

• Competitive pay - Plus quarterly bonuses for achieving team sales and service goals.
• Coffee expertise - You will learn all about coffee and become a coffee expert.
• Caring Culture - Nespresso is known for a culture that inspires you to be, feel and do your best ultimately caring for our people. Join a supportive and collaborative team environment. Enjoy participating in one of many employees led DE&I Resource Groups. Working with us is like a fresh cup of coffee - warm, welcoming, and revitalizing.
• Growth and Development - At Nespresso, you have an opportunity to build a career that aligns with who you are. You will be supported in personal development and empowered to take ownership of your career journey.
• Purposeful work As a B Corp we view coffee as a force for good. Enjoy work that is making a positive impact for humans and our planet.
• Nespresso offers retail employees performance-based incentives and a total rewards package, which includes a free Nespresso machine and coffee product allowance
• a 401k with company match, educational reimbursement, health and mental wellness programs, DE&I resource groups, commuter benefits, pet adoption reimbursement, employee recognition program and discounts at over 2,000 companies and much more! (Incentives and/or benefit packages may vary depending on the position.)

Responsibilities:

• Brand Advocate: You share our mission and values in sustainability and recycling, contributing to positive change through the power of coffee.
• Customer Obsessed: You have a heart for hospitality and working with people.
• Greet and Engage: You create a memorable experience for customers, making them feel valued and eager to return.
• Listen and Learn: You understand the customer's needs and recommend personalized coffee and machine solutions.
• Product Knowledge and Promotions: You offer complimentary coffee tastings and display your coffee and product knowledge to build our customer base and sales.
• Team Collaboration and Respect: You proactively support and collaborate with team members to create a cohesive and successful work environment.
• Operations and Safety: You will take part in maintaining our elegant boutique environment, assisting with shipments, arranging eye-catching displays, keeping the coffee wall stocked and ensuring cleanliness.
• Training and Learning: You will undergo a training period that sets you up for success well beyond your first day.

What You Will Bring:

• You are inherently a people person and thrive in a customer service environment.
• You enjoy working in a fast-paced environment, thinking on your feet and adaptable to change.
• You are punctual and available to work open and closing shifts, weekends, and holidays.
• You have patience for day-to-day challenges and are resourceful in troubleshooting on the spot.