Retail Sales Advisor

Job Summary of Retail Sales Advisor:

If you love coffee and excel in customer interactions, we invite you to apply for the position of Retail Sales Advisor. This role involves being the friendly representative of our store, offering support and advice to customers in a way that exceeds mere coffee sales. Your expertise will aid patrons in finding their ideal coffee and crafting memorable interactions with Nespresso!

Benefits of Retail Sales Advisor:

• Competitive compensation offered along with quarterly incentives for meeting collective targets in sales and customer service.
• Gain comprehensive knowledge about coffee to become a proficient in the art of coffee appreciation.
• Caring Environment - Nespresso cultivates a culture that encourages individuals to excel and prioritize the well-being of its employees. Engage with a team that offers support and promotes teamwork. Take part in various employee-driven DE andI Resource Groups. Being a part of our team is akin to savoring a freshly brewed cup of coffee - comforting, inclusive, and energizing.
• At Nespresso, there is a chance for personal growth and progress by crafting a career that resonates with your individuality. You will receive backing for self-improvement and be given the authority to steer your own path in your professional journey.
• Being a B Corp, we see coffee as a positive influence that can bring about good changes for both people and the environment.
• Nespresso provides retail staff with incentives tied to their performance as well as a comprehensive rewards program, incorporating a complimentary Nespresso machine and an allocation for coffee products
• - A 401k plan that includes a matching contribution from the employer, tuition reimbursement for education, programs promoting both physical and mental well-being, diversity, equity, and inclusion support groups, perks for commuters, assistance for adopting pets, a program to acknowledge and reward employees, as well as discounts at a wide range of businesses. (Please note that the specific incentives and benefits offered can differ based on the role.)

Responsibilities of Retail Sales Advisor:

• Brand Advocate: You share our mission and values in sustainability and recycling, contributing to positive change through the power of coffee.
• Customer Obsessed: You have a heart for hospitality and working with people.
• Greet and Engage: You create a memorable experience for customers, making them feel valued and eager to return.
• Listen and Learn: You understand the customer's needs and recommend personalized coffee and machine solutions.
• Product Knowledge and Promotions: You offer complimentary coffee tastings and display your coffee and product knowledge to build our customer base and sales.
• Team Collaboration and Respect: You proactively support and collaborate with team members to create a cohesive and successful work environment.
• Operations and Safety: You will take part in maintaining our elegant boutique environment, assisting with shipments, arranging eye-catching displays, keeping the coffee wall stocked and ensuring cleanliness.
• Training and Learning: You will undergo a training period that sets you up for success well beyond your first day.

The Contributions You'll Make: The positive impact you will have:

• You possess a natural ability to connect with others and excel in roles that involve serving customers.
• You find satisfaction in operating within a dynamic setting, quick to react and flexible in the face of variations.
• - You are consistently on time and willing to work various shifts, including opening and closing, weekends, and holidays.
• You exhibit a tolerant attitude towards everyday obstacles and demonstrate adroit problem-solving skills in immediate situations.